Put your hands together for Redstone Mortgages

In July 2010 The Financial Services Authority fined Redstone Mortgages £630,000 for what they called “Poor treatment of some customers facing mortgage arrears”, which included:

•  Failing to treat customers fairly.
•  Focusing on reducing arrears regardless of customers personal circumstances.
•  Having written policies that promoted uneccesary legal action.
•  Sending excessive and confusing correspondence.
•  Applying unfair and excessive charges.

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